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blog itCyberDefender Appoints Senior Vice President of
Call Center Operations
Veteran Call Center Executive to Drive Strategic Growth
Los Angeles – March 10, 2010 -- CyberDefender Corporation (OTCBB: CYDE), an award-winning provider of PC security, Antispyware/Antivirus Software, PC Optimization, PC Support, and Identity Theft Prevention solutions, today announced it has expanded its management team with the hire of Jeff Gove, as Senior Vice President of Call Center Operations.
In his role, Mr. Gove will be responsible for all of CyberDefender’s call center operations on a global basis. His focus will be on managing and profitably growing the call centers in line with the company’s growth. He will report directly to the company’s CEO Gary Guseinov. As recently announced, CyberDefender now employs four state-of-the-art call centers in Los Angeles, upstate New York and two offshore locations. The company currently has over 600 service, tech and sales agents globally and this is expected to continue to grow as demand for the company’s products continues to increase.
Mr. Gove comes to CyberDefender with over a decade of operational executive management experience in the technology and consumer product industries. Most recently, he was Director of Operations with Epiq Systems, Inc. where he established a large-scale government contract high volume call center to provide assistance to US households during the digital TV conversion initiative. This call center program handled over 50 million live agent calls in the first 18 months of the program. Prior to that, Jeff was Director of Operations for Nautilus, Inc. where he ran a $300 million global customer service and sales call center and established a Call Quality Monitoring and Evaluation program, increasing call quality scores by over 300 percent in the first six months.
“We are receiving unprecedented call volume and growth in our overall business, and as such we are very focused on properly scaling our call centers while maintaining customer satisfaction,” said CyberDefender CEO Gary Guseinov. “Jeff’s extensive experience in building and managing high volume call centers will be key to supporting our brand as we continue to ramp up our radio and television advertising campaigns and we are very pleased to welcome Jeff to our team.“
